The Irish Banking Corporation (IBC) is expected to close a customer service and visa login platform in an effort to cut costs.
The service will no longer be available on the company’s website after an overhaul, said the Irish Bankers Association (IBA).IBC said it is the largest and most popular banking visa login service for consumers in Ireland, with over 15 million users.
The move comes as it struggles to attract new business in the banking and finance sector amid a global downturn.
The company has faced criticism for the lack of customer service on its website, with users of its popular customer service portal complaining about a lack of communication and helpful advice.
The IBC said that the service was no longer available on its site, and that the organisation will be replacing it with a new platform that will provide more customer service.IBC is facing pressure from a number of countries, including China and Brazil, to reduce its reliance on third party software platforms to run its banking services.
In June, the company said it would shut down its customer service service service on the popular customer portal for its banks, the Bank of Ireland.
The change is part of a wider overhaul of the company.
The IBC is now in talks with the Government to develop an integrated bank customer service platform, according to IBRA.
The Irish Banker’s Association (IBA) said it has already begun discussions with the Irish Government about how it can improve the customer service experience on the portal.
The IBA said the company will need to look to external suppliers to bring its existing customer service staff up to speed.